FAQ

Our Initial Visit – Why is it different? Why is it necessary?

Our first visit to your property will entail thorough observation and analysis of what is required. Capturing your requirements so that we can tailor the service specifically to your needs.

This level of detail is necessary so that we ensure you are satisfied with our services and we meet your expectations. In conjunction with this step, we will then provide you with the most cost effective solution to meet your budget.

Are you fully insured and bonded?

We are fully insured and bonded and are more then happy to send certificates of insurance at your request. It is important to work with companies that are insured and bonded to make sure you protect your most valued assets.

Do the same people come every service visit?

We make every effort possible to make sure that the same person is always going to the same property. We certainly want our employees to build a relationship with our clients. Building this relationship results in trust and satisfaction. However, there are sometimes circumstances that are beyond our control and you may not have the same person. If this happens, please rest assured that the person coming to carry out the service is just as capable as any employee that we have.

What training does your staff go through?

The staff at SSK Property Management undergoes both classroom training as well as on the job training. We make sure that the people we are sending out into the field to complete these jobs have a full knowledge of our products and how to use them. We also have ongoing training to make sure that all of our employees stay up to date on all of our cleaning procedures. One thing to note is that while doing classroom training we provide someone with the mental tools to complete the job. However, as you may know there is no more valuable training then on the job training where a new employee can put those newly learned skills to use.

What sets you apart from other property services companies?

SSK Property Management is a family owned business that offers a personal touch while also being able to handle all of the larger jobs that come along. We know how important it is to you if something goes wrong to have a person to return your calls. At SSK Property Management you get a return call on every call you make. The good part here is that you will get that personal touch you deserve by speaking to one of the owners and not a random person who can’t address your concern.

Will you perform additional services task above and beyond the normal tasks?

Certainly we do provide services that are above and beyond the normal services. However, in order for us to make time to fit those into our schedules we need at least one weeks notice prior to the services you would like performed. This notice will allow us the time to fit this into the schedule. Some of the additional task may also require an additional fee.

Does someone have to be present during the service?

The only thing you need to do is allow us to gain access to your property. Certainly if you feel comfortable you can give us a key, which makes things much easier for our staff. But by no means do you need to be at your property for us to complete the job.

Do you supply your own maintenance products?

We supply all of our own products and equipment to complete the job. We have been working with the same products and equipment and have found them to be very successful. We are also always looking for products and equipment as technology changes to make sure we are providing the safest and healthiest environment for our clients.

Can I supply my own maintenance products?

You certainly can make a request for us to use a special product(s) that you may like. The only thing we will do is make sure we have a full knowledge of the product so that we know we will not be doing any sort of damage to your property.

Do you have a guarantee?

Yes at SSK Property Services we strive for 100% satisfaction. If you are not happy with any or all of the services we provide, please call or email our office within one day of your cleaning and we’ll be glad to come out and fix the problems.

Do I need to supply a key for you to service my property?

While yes this is the easiest of all ways for us to access the property, it is not necessary to do so. Most of our clients provide us with a key that we keep in a safe here in our office. Those keys are only sent out on the day of your scheduled visit, and then returned later that day upon completion of the schedule. We understand it takes time to trust a new company that is doing work for you. While you are building up that trust if you don’t feel comfortable providing us with a key, you can leave the key in a set place that we know about. You can also be at the property to provide us access. Please keep in mind the only drawback to not providing a key is that if we are unable to gain access to the property because the key was not left or the entry was kept locked, we will have to charge the $25 service charge.